We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns/ Replacement. for items shipped on Fliptoy.in
10 Days Replacement (Ride-on toys)
- Ride on – category toys are eligible for free replacement/refund, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you
Items are replaceable if you’ve received them in a condition that is –
- Goods has received partially damage, thate replace only damage parts Like, Front & rear glass, battery, remote, drive gear box, dashboard, steering, seat, side mirror etc.
- Note: Please keep the item in its original condition, with outer box or case, user manual, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
- Please take photo/video when –un boxing the item & share with our team (WhatsApp :+91-8630183378: Email: email@example.com
How can if missing product accessories:
- If the product accessories missing like, charger, remote, & other item then inform to our team within 2 days, we will be ship item to you.
Items are full refundble if you’ve received them in a condition that is –
- Goods has received physically damege,
Return Policy (Small remote control- toys)
- 6 days Replacement
- Only damage defective or different/wrong item.
Return Policy (Non-electrical item )
15 days Replacement
Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furniture’s, Nursery Décor
- Eligible for free replacement, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Cancel Items or Orders:
You can cancel items or orders in 24 hrs. Visiting Your Orders’ section in Your Account.
How send refund request:
Visiting Your Orders’ section in Your Account. & click on refund tab write the reason why you are asking for a refund: attach product picture & submit follow instruction
The refund time period for different modes of payment is provided below.
|Available refund method||Refund Time-frame|
|Credit Card/ Debit Card, Net Banking Account||2-4 Business Days-3-5 Business Days|
|UPI Linked Bank Account||2-4 business days|
|Pay on Delivery Orders (COD)|
|NEFT to Bank Account||2-4 Business Days-3-5 Business Days|
How many days will be taken to complete the process?
- Approximately 15 days maximum including pickup & delivery
Terms and conditions apply:
- The product must be unused and within its original packing. *The product returned must reach to our warehouse. See the item condition After receiving returned product in our warehouse reserves the right to examine whether the returned product is meeting the same conditions as reported. In case of any alteration, “return product is not defective or damaged” the customer will be informed about the same and will process a Partial Refund to the buyer. This refund policy does not include losses due to accidents, misuse, misbehavior, negligence, voltage fluctuations, a spill of water/liquid, or other causes by the buyer, which are not the manufacturer’s faults in material or workmanship. We are also not accepting returns in terms of Product is small, Quality not adequate, (We are seller, Not Manufacture) product not like or no longer needed, The customer will be informed about this and the partial refund.
Instant refund available?
- Yes available, Refund are made by us after deducting 4% of bank charges.
- If your order has been dispatched from our warehouse and tracking details have been updated. Then you cannot cancel this order, on doing so 15% charge will be deducted, and the amount will remain on hold till the product is received by us.
- The item ordered by you will be out of stock, we will notifying you within 4-5 days and offerd other product option if you agree then your order will be dispatched otherwise full refund initiated instantly.
Order delayed issued ?
- You can track and trace if your order has been handed over to a logistics partner and the AWB number has been updated -Fliptoy helping you. in case your order is delayed. If there are any natural disaster/government restrictions on transportation, then you will have to cooperate for this.
For any queries, please contact us:
WhatsApp’& Phone support: +91-8630183378 Email: firstname.lastname@example.org
Update on:- 26-JULY-2021